Condiciones Generales de Servicio

The services may be contracted by individuals of legal age and by legal entities. In the case of a legal entity, the contracting of services must be carried out by an authorised representative, a legal representative of the company, or a duly authorised employee.

In order to complete the corresponding Client registration and contracting of any of the services offered by UBILIBET, the Client must provide certain personal data through the contracting form provided to them. The Client is responsible for ensuring that the data provided during the registration or service contracting process is truthful and accurate.

Furthermore, the Client undertakes to immediately inform UBILIBET of any change, modification or inaccuracy in the Company’s or personal data whenever such occurs, and especially with regard to information necessary for the management of the contracted service. The Client is responsible for keeping up to date the information provided to UBILIBET in connection with the specific service and for the correct billing of services.

The Client is solely responsible for informing UBILIBET of any changes relating to the contact persons through whom UBILIBET manages the contracted services. In cases where a change occurs in the individual or legal entity holding the services (whether by merger, spin-off, dissolution and liquidation and assignment of rights and obligations, sale of business or business division, assignment of rights and/or obligations under any title, etc.; this list not being exhaustive), the transferring or assigning holder of the contracted service is obliged to inform both the acquirer and UBILIBET of the changes that have taken place. UBILIBET shall not be liable for any effects that the failure to communicate such changes may produce. In particular (but not exclusively), see Clause 9 of these Conditions regarding the renewal of contracted Services.

It is the Client’s obligation to provide UBILIBET with the necessary data that may be required by the relevant Authorities associated with the contracted services. All of this in order to comply with applicable policies and regulations, as well as to ensure the correct provision of services. By way of example and without limitation, for certain extensions it will be necessary to provide identification documentation of the holder or administrative contact, which the Client must provide as promptly as possible once requested; the Client must also provide the necessary identification documentation, duly signed and stamped, in order to carry out domain ownership transfers.

If the Client communicates inaccurate or incomplete data to UBILIBET, or if UBILIBET’s security systems detect any information provided by the Client that may prove inaccurate or incomplete, or that could give rise to a possible fraudulent use of the contracted service, UBILIBET reserves the right — once this has been established — to refrain from activating and/or to suspend the service until the Client corrects these errors or until the Client provides the additional information required by UBILIBET to activate or reactivate the service (as applicable in each case). UBILIBET also reserves this right in the event that the competent entities (e.g. banks or credit card holders) reject payments made by the Client. In the event that the service is already activated, UBILIBET reserves the right to permanently cancel it if the errors are not corrected, the requested information is not provided, or the outstanding payments are not regularised (as applicable in each case) within the shortest possible time from the moment UBILIBET makes such a request.

As a general rule, the services contracted with Ubilibet are managed through Ubilibet’s main platform and/or Ubilibet’s own or customary channels, tools, and systems. However, in certain specific cases, and only where applicable by reason of the contracted service, Ubilibet may provide the Client with access to a control panel supplied and technically operated by NOMINALIA Internet, S.L. (“Nominalia”), a company belonging to the same business group as Ubilibet.

In such cases, and without prejudice to the contractual relationship of the Client remaining with Ubilibet, Nominalia shall intervene solely as the technical provider of said control panel. The reference to said panel does not imply that all clients have access to it or that they may request it. Access shall only be granted to those clients for whom it is necessary or appropriate by reason of the contracted service and when Ubilibet so determines.

With the aim of strengthening the security measures applicable to the access and use of said management panels, when the Client has been granted access to a panel technically operated by Nominalia, the use of enhanced authentication systems may be required, including, among others, two-factor authentication (2FA) and/or one-time passwords (OTP). In the case of clients whose services do not belong to the Online Brand Protection (OBP) segment, such verification may be required to access modules containing sensitive information or to perform sensitive actions within the control panel. In the case of panels corresponding to Online Brand Protection (OBP) services, as these are non-self-managed services, such verification may only be required at the time of logging in. This provision shall apply exclusively to services or panels managed through the Nominalia platform, without prejudice to Ubilibet being able to implement equivalent measures on its own platforms in the future.

The services are normally activated no later than 24–48 hours after they have been firmly contracted. Once the service has been contracted and its provision has begun, there is no right of withdrawal for the Client or the end‑consumer.

In accordance with the provisions of Spanish consumer‑protection legislation and Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the Client is informed—and expressly accepts and confirms (in compliance with Royal Legislative Decree 1/2007, especially Articles 97.1.l) and 99.2)—that, given the nature of the contracted services and the automated procedures used, there is simultaneity between the request for the service and the start of contract performance, as well as a personalization of the services (choice of domain name). Accordingly, once UBILIBET has begun to fulfil the provision of the relevant service, the Client may not opt to withdraw from the contract.

UBILIBET’s services do not fall within any of the categories recognised in EU Regulation 2022/2065 (intermediary services). Likewise, UBILIBET is exempt from the application of the Regulation pursuant to Article 19 thereof. Notwithstanding this, UBILIBET incorporates into these General Terms a substantial part of the content set out in Articles 1 to 18 of the Regulation, for the sake of clarity and better protection and information of the Service users.

The services described in this Agreement may be subject to export controls/restrictions imposed by the Spanish government, the European Union, or the countries of the European Free Trade Association (EFTA). UBILIBET’s services will not be re‑exported, sold, transferred, or otherwise used to provide services to embargoed countries, nor to nationals or residents of those countries who are sanctioned, nor through them.

If the Client or the Client’s end‑customers use or access the services in breach of the rules established by the Spanish government, the European Union, or the EFTA countries, the Client shall be solely liable. The Client undertakes to fully comply with all applicable laws, including, without limitation, the export and import regulations established by the Spanish government, the European Union, or the EFTA countries.

The Client declares and guarantees that none of the content or information acquired through the use of the services will be used for any harmful or illegal purpose, including, without limitation, any of the activities, supplies, or services listed in the resolutions issued by the Spanish government, the European Union, or the EFTA countries, unless expressly authorised for such purposes by a competent governmental authority. Moreover, the Client commits to ensure that its own customers also comply with the applicable regulations.

Without prejudice to the clauses on duration, automatic renewal, and termination, UBILIBET S.L. may terminate this Agreement immediately by written notice to the Client if the Client or any of its subsidiaries, directors, employees, contractors, officers and/or agents breach the obligation to respect the prohibition on re‑exportation to embargoed countries, as well as any applicable export‑control legislation.

The Client further declares and guarantees that none of the content or information acquired through the use of the services will be employed for harmful or illicit purposes, including, by way of example and not limitation, any of the activities, supplies, or services listed in the resolutions issued by the relevant authorities, unless expressly authorised by the competent governmental authority. The Client also undertakes that its customers will likewise commit to fully complying with the applicable regulations in this area. UBILIBET may immediately terminate this Contract and cancel the Service by written notice to the Client if the Client—or any of its subsidiaries, directors, employees, contractors, officers and/or agents—fails in any way to respect the prohibition on re‑exportation to embargoed countries, as established herein, as well as the export‑control legislation of the embargo‑imposing countries.